Refund policy

At CatchyFindz, we want you to be completely satisfied with your purchase.

30-Day Return Policy

You may request a return within 30 days of receiving your order.

To qualify for a return:

  • Item must be unused
  • Item must be in its original packaging
  • Item must be in the same condition as received
  • Proof of purchase is required

Non-Returnable Items

Returns are not accepted for:

  • Gift Cards
  • Personalized or custom-made products
  • Clearance or final sale items
  • Products damaged due to misuse

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with photos of the item and packaging.

We'll gladly send a replacement or issue a refund where applicable.

Refund Process

Once your returned item has been inspected and approved:

  • Refunds are issued to your original payment method.
  • Processing typically takes 5–10 business days, depending on your bank or payment provider.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Order Cancellation

Orders may be cancelled within 12 hours of purchase. Once processing has begun, cancellation may not be possible.

For any questions regarding returns or refunds, please contact our customer support team.